We are seeking a reliable and professional individual to cover the Switchboard at a motor retailer in Dungannon.
This role involves answering and processing all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Pay Rate: £11.44 per hour
Hours Per Week: 37.5hrs
Working Hours: Monday to Friday 9am – 5.30pm
Job Type: Full Time, Temporary
Job Criteria:
• Previous experience in a similar role
• Experience in dealing with all incoming calls
• Proficient in using a computer / IT skills.
• Excellent communication and organizational skills
• Willing to work on a temporary basis
• Willing to work in Dungannon area
Job Duties:
• Answer all calls as soon as it enters the system.
• Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
• Transfer each call to the relevant member of staff.
• Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
• Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
• Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
• Treat callers with respect and courtesy at all times.
• Handle callers’ personal information in line with GDPR
Additional Information:
This Switchboard operator position is in Dungannon, Northern Ireland
If you are interested in this role, please forward your CV through to Lucyna.ganczorz@industrialtemps.com
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