Our client, a major distributor of alcoholic beverages is seeking a Customer Service Executive to join their team based in Belfast City Centre.
The IOI Customer Service Centre is a Centre Of Excellence within the company and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Ireland Customers.
Pay Rate: £13.49 Per Hour + Holiday Pay
Hours Per Week: 35
Working Hours: Monday to Friday 9am - 5pm (Hybrid, 2 days minimum on site)
Job Type: Full Time, Temporary (Until August/September)
Job Duties:
· To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring the company maintains its position as supplier of choice.
· To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
· Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
· To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
Job Criteria:
· 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
· At least 6 months Customer Service Experience in a busy customer service role
· Knowledge of SAP and SalesForce/CRM tools is a significant advantage
· Must be computer literate
Additional Information:
This Customer Service Executive position is in Belfast, Northern Ireland. You must be authorised to work in the UK to apply for this role.
If you're interested in this position, please send your CV to Kinga.McVeigh@industrialtemps.com or contact our Belfast office on 028 9032 2511 and ask to speak to Kinga.
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