Our client, based in Belfast are seeking a Clerical Officer (Ticketing) to join their team.
The Clerical Officer will assist with the administration/production of all products in an accurate and efficient manner whilst providing a high level of customer service and provide assistance and advice to the general public in relation to travel passes and related enquiries.
Salary: £23,922 - £25,885 Per Annum
Hours Per Week: 37
Job Type: Full Time, Temporary
Job Duties:
• Answer internal and external queries regarding all pass products (smart and non-smart).
• Process the replacement of lost, stolen, damaged or faulty passes. Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS).
• Maintain the data of pass holders in a timely and consistent manner, to include recording changes of address/name, missing data, lost cards etc.
• Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR.
• ‘Hotlist’ relevant Smartcards (e.g. lost passes) and clear down redundant cards off the Smartrack system.
• Assist in the calculation of quotations (first time and renewal) for aLink passes and process applications.
• Process the receipting, banking and recording of Ticketing Department income including other payment methods such as direct debitsand ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements.
• Reconcile all financial records including daily lodgements.
• Assist with the calculation and process of any refund or fares in line with the Translink Refund Policy.
• Assist with printing of passes and electronic downloads
• Process and resolve escalated Smartpass applications and duplicate Smartpass applications to eliminate fraudulent applications.
• General clerical duties e.g. photocopying, scanning, word processing and filing of all related documentation.
• Any other duty as requested by the TSD Office Supervisors, Customer Service Officer & Customer Service Manager
Job Criteria:
- Minimum of 1 years' experience of working on databases
- Experience of working in a customer service environment
- Experience of working with Microsoft Word and Excel
- Minimum of 3 GCSE's at Grade C or above or equivalent, including English and Maths or, alternatively, be able to demonstrate at least 2 years' relevant experience in a similar post.
Additional Information:
This Clerical Officer position is in Belfast, Northern Ireland.
If you're interested in this position, please send your CV to Se.Kelly@industrialtemps.com or contact our Belfast office on 028 9032 2511 and ask to speak with Se.
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